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Long-term advisory

Long-term commitment should come with accountability on both sides.

The 90-Day Confidence Commitment means we do not ask a client to wait until the end of a 12-month advisory engagement to judge whether it is working. For qualifying Fractional CTO and Technology Advisory engagements, we agree measurable progress markers at the start and review the evidence after 90 days. If meaningful progress is materially insufficient despite both sides doing their part, we follow the corrective or commercial response set out in the signed engagement documents.

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Why we created this

A year of direction needs a meaningful early checkpoint.

Some technology and operating problems cannot responsibly be solved in a few weeks. A longer Fractional CTO or Technology Advisory relationship may be needed to establish direction, carry decisions through and review what is changing.

But asking a client to commit for a year without a shared evidence checkpoint places too much of the commitment risk on the client. We want accountability to work both ways, while being clear about the factors neither side can control.

The first 90 days

Progress is reviewed through agreed evidence, not a vague impression.

The first 90 days are not a promise that every business problem will be solved. They are a structured period to establish whether sufficient, meaningful progress is visible against what both sides agreed to do.

  1. Baseline
  2. Priorities
  3. Progress indicators
  4. Responsibilities
  5. Execution
  6. Evidence
  7. Formal 90-day review

The Success Charter

Make the first 90 days concrete before the work starts.

Qualifying engagements should establish a written 90-day Success Charter. It gives both sides a common view of the situation, the priorities and the evidence that will be reviewed. The charter must be incorporated into or attached to the signed engagement documents to form part of the engagement.

  • Starting situation and baseline
  • First 90-day priorities
  • Agreed progress indicators
  • Emizhi and client responsibilities
  • Dependencies and expected decisions or approvals
  • Review cadence and the evidence used to assess progress

Shared accountability

Progress depends on both sides carrying their part.

The commitment is based on proper mutual execution. It is not a way to transfer all responsibility for a complex operating situation to either side.

Emizhi responsibilities

  • The agreed advisory work, diagnosis and prioritisation
  • Senior technology guidance and recommendations within scope
  • The agreed governance and review activities
  • Agreed deliverables and clear decision support

Client responsibilities

  • Timely information, access and management participation
  • Reasonable turnaround on decisions and approvals
  • Availability of relevant employees and vendors
  • Execution of actions assigned to the client
  • Payment of undisputed invoices in line with the agreement

The 90-day review

Three honest directions after the review.

The review considers the agreed progress indicators, responsibilities and evidence. It does not depend on one party unilaterally declaring that the work has failed. If the parties do not agree on the review outcome, the escalation and dispute process in the signed engagement documents applies.

A

Progress is on track

Continue with the agreed 12-month direction.

B

Progress exists but is below expectation

Identify why, revise priorities and establish a corrective plan.

C

Progress is materially insufficient

Where both sides have properly carried out their agreed responsibilities, use the Confidence Commitment process set out in the applicable signed engagement agreement.

Our risk-reversal approach

A commercial response can be considered when both sides genuinely execute.

For an eligible engagement, the signed MSA or SOW may set out a defined response when progress is materially insufficient despite proper mutual execution. This public page does not itself grant a remedy, amend an engagement or override a signed agreement.

Depending on the applicable signed agreement, the response may include:

  • A corrective action plan
  • Additional advisory or recovery support with a defined scope and duration
  • Restructuring of priorities
  • Early exit from the remaining commitment on the terms stated in the agreement
  • Another specifically agreed capped commercial remedy

Mutual execution matters

When the commitment may not apply.

We share risk where both sides genuinely execute. The Confidence Commitment may not apply when events or actions outside that shared execution materially affect the work. These factors should be assessed against their documented impact, not treated as automatic exclusions.

  • Agreed client actions, information or access were not provided
  • Material approvals were delayed or agreed recommendations were not implemented
  • Key stakeholders or relevant vendors repeatedly could not participate
  • The work was paused by the client or the agreed scope and priorities changed materially
  • Third-party or vendor failures outside Emizhi’s reasonable control affected the work
  • A major external, market or regulatory event materially affected the engagement
  • Undisputed invoices are overdue, or the engagement was terminated or materially breached outside the Confidence Commitment process

Important distinction

This is not a guarantee of revenue or business outcomes.

Emizhi does not promise outcomes that depend substantially on your market, internal execution, customers, employees, investors, vendors or other factors outside our control.

  • Revenue, profit or sales levels
  • Fundraising or market performance
  • Hiring outcomes or customer acquisition numbers
  • Savings that depend on third parties
  • Any outcome substantially outside Emizhi’s control

The commitment concerns agreed progress and accountability within the engagement.

How this page and the agreement work together

The signed engagement documents remain the source of legal rights.

This page explains Emizhi’s intended commercial approach. It is not an offer, contract, amendment or standalone promise.

The Confidence Commitment applies only to a qualifying engagement entered into on or after 1 November 2025 where the signed MSA, SOW or other engagement document expressly includes it. It does not apply retrospectively.

The signed engagement documents determine the baseline, indicators, responsibilities, eligibility, review process, payment obligations, any response and any financial limit. If this page and those documents differ, the signed engagement documents govern that engagement.

Fees already earned or due remain payable unless the applicable signed engagement documents expressly provide otherwise.

Questions

Frequently asked questions

Is this a money-back guarantee?

No. This public page does not create an automatic refund, fee credit or compensation right. It explains how qualifying engagements review meaningful progress and use any process expressly included in the applicable signed engagement documents.

Does every Emizhi engagement qualify?

No. It applies only to a qualifying 12-month Fractional CTO or ongoing Technology Advisory engagement entered into on or after 1 November 2025 where the signed documents expressly include the Confidence Commitment. It does not apply retrospectively. Shorter, diagnostic, implementation and other engagements do not qualify unless their signed documents expressly say otherwise.

Who decides what success looks like?

Before the work begins, both sides should agree the starting position, priorities, progress indicators, responsibilities, dependencies and review evidence in the 90-day Success Charter and the engagement documents.

What happens if our team delays implementation?

The review considers whether both sides carried out their agreed responsibilities. If delayed client actions, approvals, access or implementation materially affect the agreed work, the parties should document the impact and adjust the review period or indicators in writing where appropriate.

What if Emizhi completes its work but business results take longer?

The review focuses on the agreed progress indicators and evidence within the engagement. It does not make revenue, profit, sales or other external business outcomes the measure of success.

Can we simply stop paying at 90 days?

No. This page does not create a right to suspend or withhold payment. Undisputed invoices remain payable under the signed engagement documents unless those documents are varied in writing by both parties.

What happens if both sides execute but progress is still insufficient?

The process and any response expressly included in the applicable signed agreement may be used. Depending on that agreement, this may include a corrective plan, defined additional advisory support, revised priorities, early exit from the remaining commitment or another specifically agreed capped commercial remedy. Nothing applies automatically.

Does this replace our contract?

No. This page is a public explanation of Emizhi’s commercial approach. It is not an offer, contract, amendment or standalone promise. Eligibility, obligations, remedies and legal rights for a specific engagement are governed by the signed MSA, SOW and other applicable engagement documents.

Discuss whether a long-term advisory engagement is appropriate for your business.

We will help clarify whether the right next step is diagnosis, ongoing technology leadership or a more limited decision-support engagement.

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90-Day Confidence Commitment

Version 1.0

Effective date: 1 November 2025

Applies only where expressly included in qualifying signed engagement documents.